A common observation that comes out of business analysis or employee surveys is that newly promoted team leaders, while often respected and liked personally, can be the cause of significant morale issues due to their inexperience with handling delicate staff issues such as helping other team members to progress within the company and dealing with performance reviews, grievance issues or unproductive staff.

Failure to support the team leader fully can also cause problems with their own performance and morale as they are often aware they are not dealing with these issues correctly.

With resources at a premium and often little opportunity to take time out for extensive training, this is where performance support apps can really come into their own, especially when used in conjunction with an mobile learning programme for management.

Easily accessible hints on time management and personal goal setting, linked to performance aids for team leaders and managers can make a huge difference to an organisation’s overall performance, staff morale and employee engagement, while at the same time, minimising the demand on already stretched internal training and HR resources. Performance aids such as handling appraisals for underperforming staff, effective recruitment, compliant dismissals, presentation skills and budget management can all make a significant impact.

• Personal management objectives
• Team management objectives
• Staff performance appraisal and management
• Compliant handling of grievance or dismissal procedures
• Business objective and priority summaries
• Support for business development action plans