A demanding economic environment means retail chains need to ensure consistently high customer experience to maintain loyalty and must often maintain strict adherence to retail guidelines for the sales of items such as alcohol, lottery cards, knives and medicines.

Apps can help ensure that visits are carried out consistently at each branch using pre-designed checklists for different areas. Photographic records can be instantly accessed, either as a guide to acceptable standards or as a record from the last visit to ensure compliance and/or improvement. Photos can also be taken and uploaded to case files for easy reference on the next visit.

• Store appearance
• Product range and display
• Adherence to brand policy and procedures
• Compliance against franchise agreements
• Restaurant hygiene and food quality
• Customer experience and service