The excitement of mobile learning has moved on – as another idea that grabbed just as much attention – especially as it has a direction relationship with improving work force performance. That idea is mobile performance support. Mobile learning and mobile support are related, but they are not identical. Learning invests in planned experiences that are designed to develop an employee’s theoretical ability to deal with a given situation – providing they can remember what they were taught at the right time! Performance support attends to outside influence and is what people turn to for help when stumped by a situation or are faced with a difficult decision. While the mind and heart are the domain of learning and instruction, performance support resides on mobile devices. Let’s look at a side-by-side comparison.   Do we need to choose between instruction and support? The simple answer is no. A system that combines instruction and support is the most desirable of all – especially when so much is expected of us these days. For example, let’s look at two professional groups – doctors and pilots. Both rely on check-lists as a mechanism for mitigating errors and potentially life threatening catastrophe. Over the [...]